Before you leave for the airport

  • It is recommended that you complete your online check-in with the airline 24 hours prior to departure. Please review your flight itinerary with the Airline Reservation Code that you received at the time of booking. Your passport will be required for this process. If you have been advised that you are on a group flight, you may not be able to check in on the airlines app. Please go to their website to check in and have your ticket and confirmation number ready. 
  • Photocopy your passport/ID. Take one copy with you (and keep it separate from your passport) and leave one copy at home.
  • Ensure all carry-on electronic items are working and fully charged, as you may be required to turn these devices on at security checkpoints.
  • Have your emergency contact information, travel insurance, and all pertinent phone numbers and policy numbers.
  • Take some U.S. cash in smaller denominations for incidentals such as coffee, additional gratuities, etc.

Departure from Canada

  • To allow enough time for the pre-clearance and security process, Airlines recommend that you arrive at the airport at least three hours before your flight departure time.
  • Keep your passport and boarding pass handy as you will need it at various points before boarding the plane.
  • Do not leave luggage unattended at any time.

Arrival in Cancun International Airport

Upon arrival to Cancun from a non-Mexican gateway you will first have to clear immigration. You only need to present your passport for inspection and processing.

Upon clearing immigration, proceed to the luggage claim area to collect your bags. All incoming checked bags will be x-rayed before reaching the luggage carousel. Once you have all your bags, proceed to the customs area. You only need to stop here if you have something to declare or if a customs agent decides to spot check your luggage.

Having cleared customs, immediately exit the terminal building avoiding any solicitors. A Lorandus team member as well as a CEO greeter will be located outside the terminal building holding a Co-operators sign for you.  Their uniforms are bright green polo shirts that really stand out in the crowd. In general, they are positioned outside near the restaurants which will be towards your right.  They will assist you with your luggage and board you on your transportation to the hotel. If you arrive to Terminal 4 pay special attention to exit signage.  You want the exit for Hotel Transportation, not Friends and Family exit.

Having cleared customs, immediately exit the terminal building avoiding any solicitors. A Lorandus team member as well as a CEO greeter will be located outside the terminal building holding a Co-operators sign for you.  Their uniforms are bright green polo shirts that really stand out in the crowd. In general, they are positioned outside near the restaurants which will be towards your right.  They will assist you with your luggage and board you on your transportation to the hotel. If you arrive to Terminal 4 pay special attention to exit signage.  You want the exit for Hotel Transportation, not Friends and Family exit.

If you are arriving outside of the program dates, it is recommended that you make a reservation in advance for a private transfer. Please contact our transportation partner at john@ceo-mexico.com.

If you would like to take a taxi, all genuine licensed Cancun Airport Taxi and Transportation Companies have a badge permit displayed in their vehicle’s windshields and are equipped with WI-FI and a radio/mobile to communicate with our dispatcher. ALL Cancun Airport Taxi Drivers are required to carry and display their Cancun Airport ID badge and wear a uniform.

Extensions & Additional Guests Please visit the “Extending Your Stay” tab for information on the hotel room rate and cost for additional guests.

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